Your neighborhood partner for hardware, tools & construction supplies.

1. Introduction

This Privacy Policy explains how M/S.BIJOY KUMAR PRADIP KUMAR (“store”, “we” or “us”) may collect, use and safeguard limited information shared when you visit this website or contact the store using the details provided.

1.1 Scope

This policy is intended for customers, suppliers and visitors who call the store, send an email, or submit details using the contact form for product or service enquiries.

1.2 Information you may provide

• Basic contact information such as name, phone number and email address.
• Business details such as shop name or project name for quotations.
• Enquiry information including items, categories, quantities or timelines.

1.3 Limited technical information

This static website does not intentionally track behaviour through login systems. Basic hosting-level logs may include generic technical information such as IP address and browser type for security and analytics.

2. Use & protection of information

2.1 How information is used

• Responding to enquiries and requests shared via phone, email or contact form.
• Preparing and sharing quotations or clarifications about products and services.
• Following up on pending orders, delivery coordination or service-related updates.

2.2 Information sharing

Information shared with the store is used only for communication and transaction-related purposes and is not sold to third parties for marketing. Sharing with logistics or service partners may occur only to fulfil specific orders or requests.

2.3 Data retention

Basic enquiry records, such as emails and call logs, may be retained for a reasonable period to maintain service history and comply with applicable laws or record-keeping practices.

2.4 Your choices

You may request that your contact details be updated or that you no longer be contacted for follow-up in relation to a specific enquiry by informing the store using the listed phone number or email.

1. Website use

1.1 Informational purpose

This website provides general information about M/S.BIJOY KUMAR PRADIP KUMAR, its location, contact details and typical product categories. Actual product availability, specifications and prices can change without prior notice.

1.2 No online payment gateway

At present, the website does not provide a live checkout or online payment facility. Purchases are completed offline at the store or through agreed offline channels shared directly by the store.

1.3 Third-party links & images

Illustrative images and possible links to map or resource providers are for convenience only. Ownership and terms for such external services remain with their respective providers.

2. In-store purchases

2.1 Product selection

Customers are encouraged to review products, specifications and compatibility with their requirements before purchase. Store staff can share guidance, but final selection decisions rest with the purchaser.

2.2 Pricing & taxes

All prices are subject to applicable taxes and may change based on brand, batch, quantity and market conditions. Final billing details are shared at the point of sale or as part of a confirmed order.

2.3 Returns & exchanges

Return or exchange eligibility, where applicable, depends on the nature of the product, its condition, the timing of the request and the store’s prevailing policy. Specific terms can be checked at the counter before purchase.

3. Limitation of liability

Reasonable care is taken to maintain accurate information; however, the store is not liable for indirect loss or damage arising from reliance solely on the website without confirming details at the time of purchase.

4. Policy updates

Terms and conditions may be updated periodically to reflect changes in store operations, services or applicable regulations. Continued use of website information after changes are posted indicates acceptance of the revised terms.